Shipping & Deliveries to Trade

Most Trade orders may be dispatched on the same day with next day delivery. We have prepared this page explaining exactly how the process work for associated Trade Buyer.

Processing time

Our usual processing time for orders received by 2:00pm is 1 to 3 days with 98% of orders processed within 1 day in 2015. Most orders are dispatched on the same day of order. You will be notified by email of the entire progress of your order. From the moment we start working to fulfil your order, all the way to the point of sending you tracking code once the parcel has been dispatched. 

Product Availability 

While we make every effort to keep our online stock up to date, in peak periods we might not always have correct number of items listed on our page. In such event, we will notify you of this and if we know when the item reaches the UK, we will tell you approximate date of arrival. For items out of stock usually our customers receive ordered them within 2 weeks. You can also cancel the order for a full refund if you do not want to wait.

Wrapping & Packaging

Trade buyers receive goods in original premium trade wrapping. This usually means an item packed in a cellophane envelope with cardboard branded insert like with premium brands or in zip bags with branded sticker. No jewellery box unless bought separately.

How well do we protect jewellery for transit 

Small amounts of stock are send in a bubble wrap envelope. Larger items may be shipped in a box. We do our best to make sure your items arrive in one piece. 

International Delivery 

We are working to enable international shipping for overseas trade buyers. If you are interested to become our overseas trade buyer, please call our office. We will be able to add this feature to your account if requested and offer most up to date shipping quotes and methods.

Import duty and Taxes 

Customers from outside of the EU are responsible for paying relevant duty and taxes. Customs declaration will be included on the packaging. 

The rest of the information is provided below to logged in trade buyers.*